1. What types of wood are used in the products?

At Resinating Rivers, we take pride in using a variety of high-quality, sustainably-sourced woods for our handcrafted products. Depending on the specific item and design, we might use woods such as walnut, cherry, maple, oak, or mahogany. Each type of wood is carefully selected to enhance the natural beauty of the product and complement the epoxy detailing. If you have a specific preference or requirement for the type of wood, please feel free to reach out to us, and we'll do our best to accommodate your needs.

2. Is the epoxy used in the products eco-friendly or food-safe?

Absolutely! The epoxy we use in our products at Resinating Rivers is specially formulated to be both eco-friendly and food-safe. We understand the importance of both sustainability and safety, particularly in items that may come into contact with food, such as charcuterie boards. However, it is important to note that while epoxy is 100% food safe for contact, it is toxic if ingested, so we want to emphasize that you should NEVER use epoxy as a cutting surface. Our epoxy is carefully sourced from reputable suppliers who comply with stringent regulations to ensure that it's non-toxic and suitable for various applications. If you have any specific concerns or need more detailed information about the epoxy used in a particular product, please don't hesitate to contact us.

3. Can I request a custom design for a charcuterie board or other items?

Certainly! At Resinating Rivers, we love working with our customers to create custom designs that match their unique tastes and needs. Whether you want a specific shape, wood type, or a personalized epoxy color or pattern for a charcuterie board or any other item, we can make it happen. Simply reach out to us through our contact form here, and we'll discuss your ideas, requirements, and the process for creating your custom piece. Please keep in mind that custom orders may require additional time to create and may be priced differently based on the complexity and materials used. We look forward to collaborating with you on a one-of-a-kind creation!

4. What are the shipping costs and delivery timeframes?

Shipping costs at Resinating Rivers vary based on the destination and weight of the package. For standard shipping within the United States, you can generally expect delivery within 3-7 business days after your order has been processed. Let us know if you need your order delivered sooner and we will work with you to accomadate your needs.

The shipping costs will be calculated at checkout based on your location and the specific items in your order. We strive to provide competitive shipping rates and will clearly display the costs before you finalize your purchase.

It's important to note while delivery times remain consistent, the processing time may vary for custom work depending on the item. For example, a custom charcuterie board may take 1-2 weeks, whereas a river table may take 4-6 weeks.

5. Do you offer international shipping?

No, not at this time.

6. How do I care for and maintain my wood and epoxy product?

Caring for your wood and epoxy product from Resinating Rivers ensures its longevity and maintains its beauty. Here's a general guide to help you care for and maintain your purchase, whether it's a charcuterie board, river table, coaster, or any other handcrafted item:

1. Cleaning:

  • Use a soft, damp cloth to wipe the surface.
  • For food-contact surfaces like cutting boards, mild dish soap can be used, but avoid harsh chemicals or abrasive scrubbers.
  • Always dry the item thoroughly after cleaning.

2. Avoid Extreme Temperatures:

  • Don't place hot pots or pans directly on the surface, as extreme heat may cause damage.
  • Avoid storing in places with significant temperature fluctuations.

3. Protect from Scratches:

  • Use coasters or placemats to prevent scratches from glassware or utensils.
  • Avoid cutting directly on epoxy surfaces.

4. Regular Maintenance for Wood Parts:

  • Apply food-safe mineral oil or a mixture of beeswax and mineral oil to wooden areas regularly to prevent drying and cracking.
  • Follow the instructions provided with the product or consult our website for specific recommendations on the frequency and type of oil or wax to use.

5. Avoid Prolonged Exposure to Sunlight:

Sunlight can cause discoloration over time, so it's best to keep your item away from direct sunlight if possible.

6. Handle with Care:

Epoxy can be delicate, so handle your item with care to avoid chipping or cracking.

7. Consult Product-Specific Instructions:

Some products may come with specific care instructions tailored to the materials and design. Be sure to follow those closely.

8. Reach Out for Assistance:

If you have questions or concerns about maintaining your item, our customer service team is always available to provide guidance tailored to your specific product.

By following these general guidelines and any specific instructions provided with your purchase, you can enjoy your Resinating Rivers handcrafted wood and epoxy product for years to come. We take pride in creating quality, long-lasting pieces, and we're here to support you in keeping them beautiful and functional.

7. What is the return or exchange policy if I'm not satisfied with my purchase?

At Resinating Rivers, we stand behind the quality of our handcrafted wood and epoxy products, and we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, here's an overview of our return or exchange policy:

1. Return or Exchange Period: You can return or exchange your purchase within 30 days of receiving the item. Items must be returned in the original condition and packaging.

2. How to Initiate a Return or Exchange: Contact our customer service team via email, phone, or the contact form on our website. Provide your order number and the reason for the return or exchange, and we will guide you through the process.

3. Refund Method: Refunds will be issued to the original form of payment used for the purchase. Depending on your financial institution, it may take up to 5-10 business days for the refund to appear on your statement.

4. Exchanges: If you prefer to exchange the item for another product, we will assist you in selecting a new item and processing the exchange.

5. Shipping Costs: Depending on the reason for the return or exchange, shipping costs may or may not be covered. Our customer service team will clarify this based on the specific situation.

6. Custom or Sale Items: Please note that custom-made or sale items may have specific policies or limitations related to returns and exchanges. Be sure to inquire about these details if applicable to your purchase.

7. Full Policy Details: For a comprehensive overview of our return and exchange policy, including any specific conditions or exclusions, please refer to the Refund Policy section on our website.

We strive to make the return or exchange process as smooth as possible and value your feedback and satisfaction. If you have any questions or concerns, our customer service team is always available to assist you and ensure that your experience with Resinating Rivers is a positive one.

8. Can I see reviews or testimonials from previous customers?

Absolutely! At Resinating Rivers, we believe that customer feedback is invaluable, and we're proud to share the experiences and opinions of our satisfied customers. You can find reviews and testimonials in the following ways:

1. Product Pages: Individual reviews are often attached to the product pages themselves. Scroll down on the page of the specific item you're interested in, and you'll find reviews from customers who have purchased and used that product.

2. Reviews Page: We also have a dedicated reviews page here where you can read about overall experiences and satisfaction levels from our customers across the different platforms we sell on. This could include reviews about our customer service, quality of craftsmanship, and more.

3. Social Media and External Review Sites: We may also be featured on review platforms or social media, such as our Facebook or Instagram pages, where customers have shared their experiences. These can provide an additional perspective on our products and service.

4. Ask Us Directly: If you want more information or specific feedback on a product, don't hesitate to reach out to our customer service team. We can provide additional insights or direct you to relevant reviews.

We encourage you to explore these reviews to gain a better understanding of our products and what you can expect from shopping with Resinating Rivers. Our commitment to quality, design, and customer satisfaction is reflected in the feedback from our community, and we hope it assists you in making informed decisions about your purchases.

9. How can I contact customer service if I have specific questions or concerns?

If you have specific questions or concerns that aren't addressed on our website, you can reach out to the Resinating Rivers customer service team in several ways:

  • Email: You can email us directly at resinatingrivers@gmail.com, and we will respond within 1-2 business days.
  • Contact Form: Use the contact form available on our website under the "Contact Us" section, or by clicking here. Provide your details and query, and we'll get back to you as soon as possible.
  • Phone: If you prefer to speak to someone directly, you can call us at (443) 534-0525.

We are committed to providing exceptional support and will make every effort to assist you with your questions or concerns regarding our products, orders, shipping, or anything else related to your shopping experience at Resinating Rivers.

10. Do you offer gift wrapping or special packaging for gifts?

No, not at this time.

11. What payment methods are accepted on the website?

At Resinating Rivers, we offer a variety of payment options to provide you with a flexible and secure checkout experience. You can make your purchases using the following payment methods:

1. Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, Discover, and Diner's Club.

2. Shop Pay: You can choose to pay through Shop Pay for a quick and secure checkout experience.

3. Shop Pay Installments: For added flexibility, we offer Shop Pay Installments, allowing you to break down your purchase into manageable payments.

4. Digital Wallets: We accept various digital wallet options, including Apple Pay, Google Pay, and Meta Pay.

5. Amazon Pay: You can choose to pay using your Amazon account for a seamless and familiar checkout process.

6. PayPal: PayPal is also accepted, providing a well-known and trusted option for payment.

Our website utilizes top-tier encryption and security measures to ensure the confidentiality and integrity of your payment information. We strive to offer payment solutions that cater to a wide range of preferences and needs, making your shopping experience at Resinating Rivers as convenient and enjoyable as possible.

If you have any questions or need assistance with the payment process, please don't hesitate to reach out to our customer service team. We're here to help!

12. Do you offer discounts for bulk purchases or first-time buyers?

Certainly! At Resinating Rivers, we are pleased to offer discounts for bulk purchases or for customers who are looking to place a large order for events, corporate gifts, or other special occasions. We also occasionally run promotions for first-time buyers to welcome them to our community of handcrafted wood and epoxy enthusiasts.

For Bulk Purchases:

  • Contact Us Directly: Please reach out to us via email or phone with the details of your bulk order, including the items, quantities, and any specific requirements you may have. Our team will work with you to provide a customized quote, reflecting the discount for the bulk purchase.

For First-Time Buyers:

  • Check the Website: If we are currently offering a discount for first-time buyers, you'll likely find information about it on our website's homepage or promotions page.
  • Subscribe to Our Newsletter: By subscribing to our newsletter, you can stay updated on all our latest offers, including any special discounts for new customers.

We value your interest in Resinating Rivers and are committed to providing quality products at competitive prices. If you have any questions or need assistance with discounts, bulk orders, or promotions, please don't hesitate to reach out to our friendly customer service team. We're here to help!

13. Are there any guides or resources available to help me choose the right product?

Certainly! At Resinating Rivers, we want to make sure that you find the perfect product that suits your needs and style. To assist you in choosing the right product, we offer the following resources:

  • Detailed Product Descriptions: Each product on our website comes with a detailed description, including dimensions, materials used, and specific features. This information can help guide your decision-making process.
  • Photos and Videos: Multiple high-quality images and videos are often available to show the product from different angles, allowing you to visualize how it might look in your space.
  • Customer Reviews: Check the reviews page to see reviews from previous customers who have purchased our products. Their insights and experiences can provide valuable information.
  • Buying Guides: Depending on the complexity of the products, we may offer buying guides that break down the different factors to consider, such as wood types, size considerations, and functionality.
  • Virtual Assistance: Depending on our available resources, you may find a virtual chat assistant on our website that can guide you through the selection process and answer basic questions.
  • Direct Customer Support: Our customer service team is always ready to assist you with personalized recommendations. Simply reach out to us via phone, email, or the contact form on our website with your queries.
  • External Sources: Here are a few links from outside sources for some of the products we make to help choose what's right for you.
    Cutting Boards
    Serving Trays
    River Tables

If you still find yourself unsure or have specific requirements, we encourage you to contact us directly. Our knowledgeable staff is happy to discuss your needs, preferences, and concerns to ensure that you choose the product that resonates perfectly with you. We believe in a personalized shopping experience and are committed to helping you every step of the way.

14. Are your products food safe?

Yes, our products that are intended for food use, such as charcuterie boards and serving trays, are crafted with food safety as a top priority. At Resinating Rivers, we use high-quality, food-safe epoxy and finish the wood surfaces with food-grade mineral oil or other food-safe finishes.

We carefully select materials that comply with food safety standards and follow best practices in crafting these items to ensure they are suitable for direct food contact. All the details related to food safety are considered in the design and production process to provide you with beautiful and functional products that you can use with confidence.

If you have specific questions or concerns about a particular product or want more detailed information about the materials and processes used, please feel free to contact us. We're more than happy to provide additional information to ensure your complete satisfaction with our handcrafted wood and epoxy products

15. How can I track my order once it has been shipped?

Tracking your order at Resinating Rivers is straightforward and allows you to stay updated on your shipment's status. Here's how you can track your order:

1. Order Confirmation Email: Once your order has been processed and shipped, you'll receive an email confirmation containing a tracking number and a link to the shipping carrier's tracking page.

2. Customer Support: If you encounter any issues with tracking or need further assistance, you can always reach out to our customer support team via email or phone. Provide them with your order number, and they'll be happy to assist you with tracking information.

Please note that it may take 24-48 hours for the tracking information to become active after receiving the confirmation email, as it depends on the shipping carrier's system updates.

We understand the excitement of waiting for your handcrafted product, and we make every effort to keep you informed along the way. If you have any concerns or special requests regarding shipping, please don't hesitate to contact us. We're here to make your shopping experience at Resinating Rivers as seamless as possible!